Here’s what I am finding and writing to:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
400 7th St. NW
Washington, D.C. 20590
E-mail is firstname.lastname@example.org
Phone is 202-366-2220.
Federal Aviation Administration
Consumer Hotline, AOA-20
800 Independence Avenue, SW
Washington, DC 20591
Coming soon: a full account of how AMERICAN AIRLINES treated me like shit on BOTH WAYS of a recent trip. That is, unless they feel like rectifying their evil ways. The choice is yours, AMERICAN.
In the meantime, if you’d like to travel sans attitude and ineptitude, and actually get to your destination NOT SLEEP-DEPRIVED and ridiculously delayed, fly some other airline. NOT AMERICAN AIRLINES, that’s for sure.